Jan 23

Part 2 of 3 3-part series “Employee Relationships – Team Development.”


Meyers (1999) states, “Walls prevent accountability and kill commitment. Without accountability and commitment, you don’t have a team, and you won’t have a team.”

Team development occurs in the following phases:

• Starts as collection of individuals with the leader as organizer.

• The team must seek out common goals.

• The group then has shared leadership as the leader is fine-tuning the team. (Meyers, 1999).

Successful conflict resolution processes begin with team development in your company. Team development facilitates the processes by bringing individuals together that are working for a common goal.

As identified previously, disputes come in as many forms as there are individuals. Not all conflicts can be resolved in the same manner. Let us look at some options for conflict resolution.

When disagreements arise keep these following suggestions in mind.

• Be an active listener. Ask open-ended questions, paraphrase, empathize, reframe and summarize.

• Be proactive. Make a date for a meeting in a non-threatening environment, such as going out for coffee.

• Determine the cause of the conflict by permitting each party to describe their perspective to the situation. Ask questions such as, “I feel I have angered you. Is this true?”

• Brainstorm possible solutions.

• Negotiate a solution.

• Formalize an agreement. Put it on paper if necessary.

• Implement the solution.

• Make a date for a follow-up meeting. If the negotiated solution is not working, renegotiate.


Anonymous. (1999 Spring). Resolving Workplace Disputes [7 pages], The Canadian Manager. Available: http://proquest.umi.com/pdqweb?Did=00000004038758&Fmt=3&Deli=1&Mtd=1&Idx=42&Sid=1&RQT=309

Booher, D. (1999). Resolving Conflicts [ pages], Executive Excellence. Available: http://proquest.umi.com/pdqweb?Did=000000041232562&Fmt=4&Deli=1&Mtd=1&Idx=27&Sid=1&RQT=309

Cook, C. (2004 May), Rules of Engagement; Tips for playing a winning marketing game. [2 pages] Network Journal. Available: http://proquest.umi.com

DeVoe, D. (1999). Don’t Let Conflict Get You Off Course [ page], InfoWorld Publications. Available: http://proquest.umi.com/pdqweb?Did=0000000043775269&Fmt=1Deli=1&Mtd=1&Idx=2&Sid=1&RQT=309

Jain, S. (1999). Marketing: Planning and Strategy. Cincinnati, OH: South-Western College Publishing.

Meyers, J.R.. (1999). To Build A Team, You’ve Got To Tear Down Walls [ pages], Purchasing. Available: http://proquest.umi.com/pqdweb?Did=000000043827692&Fmt=3&Deli=1&MTD=1&Idx=3&Sid=3&RQT=309

Searle, L. (2002), Has talent, needs customers. [6 pages] Strategy & Leadership. Available: http://proquest.umi.com


Provide B2B and B2C marketing and copy-writing consulting services. • Rewrote all content for Innovative Dream Builders, Inc. website. • Rewrote client-selected content for 21st Century Goods LLC website. • Over 3 month period my blog experienced a 56% increase in visitors. • Rewrote and edited all content for Orion Home Improvements LLC website. • Composed and edited solicitation letters for Graham and Graham LLC.

No comments yet.

Leave a Comment

reset all fields